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Staff Machine Learning Engineer

Zendesk Australia

Listing sourced from adzuna on 5/31/2026. CVCraft does not host this job; clicking Apply redirects to the source.

Job Description

Job Description Staff ML Engineer: Agentic AI Team: AI Agents | Location: Melbourne / Sydney / Remote (AU) What we have built We run production AI agents that autonomously resolve customer service tickets across 100,000 Zendesk accounts. These agents take a customer issue, plan a multi-step resolution, execute real actions (refunds, order modifications, escalations) through live APIs, and close the ticket without a human in the loop. The agent core uses a proprietary iterative architecture: the…

Salary Context for AI Engineer

The US national median for AI Engineer is $185,000.

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