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Job Posting
Posted today
Closes Jun 28, 2026

Manager, Technical Support Management - Regulated Market

ServiceNow Toronto, Ontario

Listing sourced from adzuna on 5/30/2026. CVCraft does not host this job; clicking Apply redirects to the source.

Job Description

Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident man…

Salary Context for Product Manager

The US national median for Product Manager is $138,360.

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