Chief Engineer - Contact Centre Transformation

Do work that matters: Commonwealth Bank's Business Bank is reshaping how customers, bankers and frontline teams engage across voice, chat, digital and assisted channels. The contact centre is the service backbone that connects customer channels with assisted-channel experiences across the broader Business Bank servicing ecosystem. Today, many customer journeys are fragmented across channels, queues, systems and teams. That creates a poorer experience for customers and adds unnecessary complexit…