Registered Nurse Triage and Message Management

Job Description: The RN Triage and Message Management provides remote clinical support for outpatient practices by performing telephonic triage and managing outpatient messages in the electronic health record (EHR) and patient portal. This role uses evidence-based triage protocols and nursing judgment to assess symptoms, determine urgency, provide patient education and self-care guidance, coordinate timely follow-up, and escalate care when indicated. The RN supports safe, efficient, patient-cen…