Senior Manager, IT (Hybrid)

<h4><strong>About the Job:</strong></h4> <p data-renderer-start-pos="7350" data-local-id="4bc7e313f432">LaunchDarkly is seeking a Senior Manager, IT (IT Service Desk Engineering) to lead the systems, processes, and people responsible for delivering reliable, scalable internal IT support and endpoint service operations. This role is responsible for managing the service desk engineering function, improving the employee support experience, and building operational processes that help LaunchDarkly scale securely and efficiently.</p> <p data-renderer-start-pos="7778" data-local-id="84a16cbd20db">This leader will manage a small (less than 10) global team in the US, Ireland, and India, to guide execution across service desk tooling, endpoint lifecycle processes, support workflows, knowledge management, and service delivery operations. The role requires translating functional plans into operational processes, set