Temporary User Support Specialist

Headquarters: Bethesda, MD URL: https://orcid.org/ ORCID is seeking an experienced and enthusiastic professional for the position of fully remote Temporary User Support Specialist. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers! The Role ORCID is seeking a Temp User Support Specialist to join our user-centric and highly responsive User Support team. The User Support Specialist will respond to queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry. Working with ORCID colleagues, the Temp User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization. The majority of your time will be spent on user queries, answering ~500 tickets a week during busy periods. The position will be part of our Support team, report