Staff Inbound Product Manager - CRM Contact Center Omni-Channel - Workforce Engagement Management(WEM)
Listing sourced from adzuna on 5/12/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Job Description Role: We are executing a holistic Customer Engagement strategy to deliver best‑in‑class outcomes for customers and agents. As a Principal Product Manager (IC4) for Workforce Engagement Management (WEM) in the CRM Omnichannel Contact Center domain, you will own product strategy and execution across the following capability areas: Scheduling & Forecasting (WFM) Coaching & Skill Management Real‑time Monitoring of Channels (intraday operations) Monitoring & Managing Team Performance…
Salary Context for AI Engineer
The US national median for AI Engineer is $185,000.
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