Business & Reporting Analyst

The role As our new Business & Reporting Analyst, you will combine data engineering, analytics, and storytelling to drive smarter decision making across our contact centre's telephony and digital channels. You will own the end-to-end reporting lifecycle — from extracting and transforming raw data into reliable, governed datasets, through to delivering compelling insights that influence strategy at every level of the organisation. What you’ll be doing Conducting in-depth analysis across diverse …