Engineer - Software Support
Listing sourced from adzuna on 5/1/2026. CVCraft does not host this job; clicking Apply redirects to the source.
Job Description
Key Responsibilities: Handle and resolve Level 3 technical issues passed on by L2 teams as per defined SOPs. Ensure timely action and adherence to SLAs , prioritizing issues based on severity and impact. Resolve maximum cases independently without L4/R&D escalation. Follow ticketing SOPs , ensuring tickets are generated with all technical details and logs. Escalate issues based on the defined internal escalation matrix and resolution timelines. Maintain and update site-specific and product-rela…
Salary Context for Software Engineer
The US national median for Software Engineer is $132,270.
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