Customer Support Representative

Headquarters: United States Join a Global Team Making a Lasting Impact with Lumivero Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions. The Customer Support Representative is the first point of contact for our members. With every interaction, you're not just supporting software, you're supporting people. You’ll help solve problems, answer questions, and ensure our members feel valued and cared for. Our ideal candidate is a curious investigator, a technical problem-solver, and a great listener. You’ll use your communication skills, product knowledge, and c