Senior Product Manager

<p>The Squarespace <strong>Growth</strong> team is looking for a <strong>Senior Product Manager II, Help Experience</strong> to drive the strategy and execution of all user-facing Customer Support surfaces and select agent-facing Customer Support internal tools.  </p> <p>Our <strong>Help Center</strong> is a critical resource for our users, providing centralized help content through knowledge base articles, help videos, AI-powered chat, and contact with our CustOps agents. We are a team committed to building products that unblock our users and leveraging 1st- and 3rd-party tools to ensure their ongoing success. You will work closely with Engineering, Design, and stakeholders across CustOps to transform the Help Site into a critical asset for both in-trial users and existing subscribers across our product lines, as well as for leads in our nascent B2B funnel.</p> <p>This is an opportunity for you to lead