VP, Safety & Customer Care

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Lyft's Safety & Customer Care (SCC) organization manages over 1.7 million monthly customer interactions and serves as Lyft's primary direct touchpoint with riders and drivers. The focus for Safety & Customer Care is making riders and drivers feel safe and comfortable while riding or driving with Lyft, ensuring they make it safely to their destination every time, and transforming every support interaction into a moment of genuine connection. From prevention to intervention and accountability, SCC ensures the Lyft community continues to be trusted and inclusive. The over 350 person organization has two core focus areas — Trust & Safety, and Customer Care — and is made up of talented individuals across Product, Engineering, Data Science, Analytics, Design, Researc