Customer Support Specialist

Headquarters: New York New York United States Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation. Our clients depend on us not just for technical excellence, but for exceptional service. That's where you come in. We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence. What You'll Be Doing: - Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions. - Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success. - Communicate with professionalism, clarity, and technical fl