Analyst-Remote Support

Responsibilities 1. Monitor remotely, critical infrastructure equipment which supports IT systems and components in the electrical distribution through an integrated platform, followed by relevant incident and problem management 2. Responsible for answering incoming telephone calls, alerts, and web-based incidents and prioritising customer support needs 3. Manage and maintain critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks) 4. Awareness and alignment to internal OLAs, external SLAs and personal KPIs 5. Understanding of Energy Efficiency concepts and identifying opportunities to optimise energy consumption patterns. Mandatory skill sets • Good communicator with a natural aptitude for dealing with people • Ability to converse in English fluently. • Ability to write formal emails • Good email and phone etiquette • Basic knowledge of electrical concepts/devices and electroni