Customer Success Engineer

Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful. As our user base continues to grow, we have increased demand across all time zones. This role would be based in European timezones or Brazil. IN THIS ROLE, YOU WILL… - Be the front-line of customer requests - Debug, report, and sometimes fix bugs and regressions - Advocate for customer needs to the greater Resend team - Iterate internal workflows to improve our resolution speed and efficacy - Proactively build relationships and identify potential papercuts for customers - Create documentation that answers customer questions or showcases solutions WHO YOU ARE... - Love helping solve problems for developers - Have 3-5 years of technical support or success experience - Can handle and perform under custom