Senior IT Service Desk Engineer

<h4><em><strong>Note: This is an onsite role that takes place in our Oakland office 5 days a week.</strong></em></h4> <h4><strong>About the Job:</strong></h4> <p data-renderer-start-pos="10623" data-local-id="4bc7e313f432">LaunchDarkly is hiring a Senior IT Service Desk Engineer to own and evolve how IT support operates at scale. This role combines hands-on support with responsibility for designing, improving, and automating the systems that power employee support.</p> <p data-renderer-start-pos="10866" data-local-id="a7d3290132b8">Design and improve IT support operations for the Oakland hub, with a focus on scalability, automation, and consistency, while also driving improvements that impact the broader global support model. This role is expected to identify inefficiencies, reduce manual work, and implement scalable solutions using automation and AI.</p> <p da