Senior Customer Success Manager

<h4><strong>About the Job:</strong></h4> <p><em>Hiring in West Region, USA</em></p> <p>The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.</p> <h4>Responsibilities:</h4> <ul> <li>Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to