Manager, IT Support & Service Operations (Global)

<div> <h2><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn">Role Description</span></h2> </div> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z9z90zz78zpz67zz74zz66zz85zy1z82zkz89zz89zt8z83zz65zz83z6z85zz78z8z77zz70zlz68zz81z7">At Dropbox, we believe support should feel effortless. Getting help should be fast, intuitive, and even delightful — not a ticket into a black hole. We’re looking for a Global IT Service Operations Manager to reimagine and elevate the end-to-end support experience for every Dropboxer, shaping how support feels across the company — from AI-powered self-service to frontline helpdesk, from seamless Day-1 hardware readiness to high-touch executive support.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86z9z90zz78zpz67zz74zz66zz85zy1z82zkz89zz89zt8z83zz65zz