Head of Post Sales Technology

<p>The Head of Post Sales Technology is responsible for transforming Customer Support into an AI-first, automation-led, insight-driven organization.</p> <p>This leader will design and execute a technology strategy where AI is not an add-on, but the foundation of how support operates — from customer self-service and intelligent routing to real-time agent augmentation and predictive service operations.</p> <p>The role sits in the IT organization, and will define how emerging AI capabilities fundamentally reshape customer experience, agent productivity, and cost structure.</p> <p><em>We are looking to speak to candidates who are based in Palo Alto / San Francisco or New York City for our hybrid working model.</em></p> <h3>Key Responsibilities</h3> <p>Partner with the Technical Support organization, Customer Success and Professional Services organization to understand the business objectives and chart out a techn